Our Mission
At Pafiast, our mission is to empower e-commerce sellers by providing world-class customer support that matches the standard of global enterprises. We bridge the gap between small sellers and large-scale operations with trained professionals and secure workflows.
We believe that every customer interaction is an opportunity to build trust, and we take that responsibility seriously.
Tech-Driven
Utilizing the latest CRM and AI tools to optimize response times.
Compliance First
Strict data protection and marketplace policy compliance.
Our Culture
Rooted in Pakistan, serving the world.
Trained Professionals
Our agents aren't just call takers; they are marketplace specialists trained in the nuances of Amazon, Walmart, and Shopify.
Secure Hubs
Operating from modern, secure facilities in Islamabad, Lahore, and Karachi with redundant power and high-speed connectivity.
Global Mindset
We understand the international market. Our agents are fluent in English and trained in Western customer service etiquette.