Inbound Call Support
Our agents handle high-volume inbound calls with professional etiquette. We manage product inquiries, order updates, and technical troubleshooting 24/7.
- Multi-language Support
- Toll-free Line Integration
- Call Recording & QA
Email & Live Chat
Maintain constant communication with your customers. We respond to emails and live chats within minutes, ensuring no sale is lost due to delays.
- < 5 Min Response Time
- Zendesk/Freshdesk Experts
- Proactive Chat Engagement
Order & Refund Management
We handle the heavy lifting of back-office operations. From processing returns to managing complex refund disputes on Amazon and Walmart.
- Refund Policy Compliance
- Returns Authorization
- Shipping Dispute Resolution
Escalation Management
Prevent negative feedback before it happens. Our senior agents handle sensitive cases and marketplace policy escalations.
- Negative Feedback Removal
- Priority Case Handling
- Brand Registry Support
Our Process
How we ensure seamless integration with your business.
Discovery
We analyze your current support volume and brand guidelines.
Training
Our agents undergo 2 weeks of intensive brand-specific training.
Go-Live
Seamless transition to our 24/7 support infrastructure.
Optimization
Daily reporting and continuous quality improvements.